Policies & Notices

Policies & Notices

At Proven Relief Therapy, we are committed to transparency, confidentiality, and clear communication. Below you’ll find important information about your rights and our policies under the No Surprises Act, how we handle your personal information, and how we communicate with clients via text message.

No Surprises Act (Good Faith Estimate)

Under the No Surprises Act, you have the right to receive a Good Faith Estimate of the expected charges for non-emergency items or services. This law protects clients from unexpected medical bills and helps ensure you understand the potential cost of your care before receiving services.

Your Rights:

• You have the right to receive a written Good Faith Estimate at least one business day before your scheduled service.

• The estimate will include expected costs for therapy sessions, assessments, and any other related services we provide.

• If you receive a bill that is $400 or more than your Good Faith Estimate, you have the right to dispute the charge.

What This Means for You:
Before starting therapy, we’ll review our session fees and estimated costs so you can make informed decisions about your care. If you request a written estimate, we will provide it to you in compliance with federal law.

Privacy Policy (HIPAA Notice)

Your privacy is a top priority at Proven Relief Therapy. We follow all federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), to protect your personal health information (PHI).

How We Use and Share Information:

• We use your health information to provide treatment, coordinate care, and manage administrative tasks (e.g., scheduling, billing, or insurance claims).

• We may share information with other providers or insurance companies only as permitted or required by law.

• We do not share your information for marketing purposes or sell your data under any circumstances.

Your Rights:

• You may request copies of your records or ask that corrections be made.

• You have the right to request restrictions on how your information is used or shared.

• You may request a list of disclosures we’ve made of your PHI.

• You can revoke consent for communication or information sharing at any time, unless required by law.

If you have questions about our privacy practices, please contact us directly. We are committed to maintaining your confidentiality and will respond promptly to any concerns.

For urgent matters, please call our office directly or contact emergency services (dial 911) if you are in crisis.